Warranty
Warranty length is on the product page. Claims start with your order number.
What is covered
If a product has a warranty, the number of months is listed on its page. That period starts when the order is delivered.
The listing describes the product we sell. A claim is for a fault in that product, not for a change of mind.
What to send
Email [email protected] with the order number, the product name, and what the product is doing.
Photos or a short video of the fault make the claim faster. Keep the original parcel until we reply.
What is not a warranty claim
Damage from a drop, liquid, or a broken cable that was not in the box is handled as a return question, not as warranty, and may be declined.
Accessories that were listed as not included are not missing parts.
Repair or replacement
If the claim is accepted we tell you whether the next step is a replacement or a refund. We do not promise a same-day swap.
Questions about an order go to [email protected]. We reply on business days.